Frequently asked questions

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Please see the FAQs below. If you don’t see an answer to your question, please add it in the space at the bottom of the page, and we will respond by the next business day.

If you happen to have a question regarding our products or anything about Ape Labs, feel free to fill out the form at the bottom of the page. We will get back to you as soon as possible. If your question is of general interest, we will add it to our FAQs. Thank you for your support.

General Questions

How do you turn off the green standby light when the fixture is in blackout mode?

Bring your fixture into Service Mode by pressing and holding the power button until it flashes blue and white rapidly. Then press the dim button (small sun), below the blackout button, on the remote control. To re-enable the green standby mode, place your fixture back into standby mode by pressing the bright button (large sun) above the blackout button.

How do I put a fixture into service mode?

First ensure that the fixture is powered off. Then hold the power button for 5 seconds until the LED(s) flash blue and white rapidly. This places the fixture in service mode that allows you to update firmware, pair devices, etc.

The battery life of my fixture has deteriorated.

The shortened battery life is often the result of the batteries needing to be recalibrated. To recalibrate follow the steps below:

1. Turn the fixture on to full bright using the white LED only, not using any effects, and allow them to completely discharge.

2. Recharge the batteries until the fixture indicates a full charge by flashing green.

3. Unplug the fixture from the power source, wait 15 seconds, then plug the fixture back into the charging source.

4. If all lights are indicating green all batteries are reconditioned. You are finished.

5. If any do not turn green, repeat Steps 3 and 4 until all lights are green.

How do I update the firmware or pair the Coin?

See the following videos:

How can I pair/unpair my fixtures?

Place all fixtures in the Service mode by ensuring that all fixtures are first powered off. Then hold each fixture’s power button that you want to pair/unpair for 5 seconds until the LED(s) flashes blue and white rapidly. Remove the battery from the RF Remote Control. Press and hold the Remote’s bottom center button (flashlight symbol) while the battery Is reinserted. Groups 1 and 4 will flash rapidly. Then release the Remote’s bottom center button (flashlight symbol). To pair all fixtures that are in program mode, press the right arrow button (next to the blackout button). The fixtures will flash green to acknowledge that the pairing command has been received To unpair all fixtures that are in program mode, press the left arrow button (next to the blackout button). The fixtures will flash red to acknowledge that the unpairing command has been received.

To finish the pair/unpair process, push and hold the group button on the Remote until all 4 groups light, then release the group button. Press the blackout button once. All fixtures will be ready for use as paired/unpaired fixtures. If any fixtures do not acknowledge the blackout command, repeat the pair/unpair steps.